Thank you for choosing AllGenuineKeys.com. We aim to ensure that every customer receives the correct and fully functional product. Please review our Exchange Policy carefully. By completing a purchase, you agree to the terms outlined below.
Eligibility for Exchange
Products Eligible for Exchange
Because we sell digital license keys, exchanges are only offered in the following situations:
- The product delivered is defective or cannot be activated
- The product delivered does not match the product ordered
- The digital key provided is invalid or not functioning as intended
In these verified cases, an exchange will be provided by issuing a replacement key.
Non-Exchangeable Items
Due to the nature of digital goods, the following items are not eligible for exchange:
- Digital keys that have already been successfully activated
- Products incorrectly purchased by the customer
- Orders where the user provides incorrect system compatibility information
We recommend reviewing product details carefully before completing your order.
Exchange Process
How to Request an Exchange
To request an exchange, please contact us within 7 days of receiving your digital product. All exchange requests must be submitted via email to support@allgenuinekeys.com and include:
- Your order number
- A clear explanation of the issue
- Proof of the defect or incorrect product (e.g., screenshot, error message)
Verification and Approval
Once we receive your request, our team will review the information provided. Additional details may be requested to verify the issue. After the request is approved, you will receive an email with further instructions.
Digital Product Exchanges
For approved cases, a replacement key will be issued. All digital exchanges are typically completed within 48 hours following verification.
Contact Us
If you have any questions or require assistance regarding this policy, you can reach us at:
Email: support@allgenuinekeys.com
Address: 12 Saint George Street, London, W1S 2FB
Phone: +44 74574 25649