Welcome to the AllGenuineKeys.com FAQ page. Here you will find answers to the most common questions about our digital products, delivery, payments, and support.
General Questions
What does AllGenuineKeys.com sell?
We sell genuine digital software license keys delivered instantly to your email. No physical items are shipped.
Do you sell outside the UK?
No. We sell and support orders exclusively within the United Kingdom.
Are your products genuine?
Yes. All products sold on our website are authentic digital licenses that activate through the official software provider’s platform.
Delivery & Emails
How long does delivery take?
Delivery is instant by email once payment is confirmed. In rare cases, technical delays may extend delivery up to 24 hours.
I didn’t receive my product. What should I do?
Please check your:
- Spam / Junk folder
- Promotions or filtered folders
- Email spelling entered at checkout
If you still cannot find your email, contact us at support@allgenuinekeys.com.
How will my product be delivered?
Your product key, activation instructions, and invoice will be sent to your email address as soon as payment is validated.
Payments
Which payment methods do you accept?
We accept PayPal only. Payments are encrypted and processed securely.
Can I pay by card?
You may use any card supported by PayPal during checkout.
Activation & Installation
How do I activate my product key?
You will receive full instructions in your email. If you need assistance, our support team can guide you through the activation process.
What if the key does not work?
If you experience an issue, reach out to us with a screenshot of the error. We will diagnose the issue and, if verified, replace the key or issue a refund according to our policy.
Can I reinstall my software in the future?
Yes. Most products include a 1-year reinstallation warranty for the same device.
Returns & Refunds
Do you offer refunds?
Refunds are offered under specific conditions, such as:
- Defective or non-working product key
- Incorrect product delivered
- Unresolvable technical issues
Requests must be submitted within 30 days. Please refer to our Refund Policy for full details.
What is not eligible for a refund?
- Keys that have already been activated successfully
- Wrong product purchased due to customer error
- Compatibility issues caused by the customer’s device
- Requests made after 30 days
Technical Support
Do you offer support if I have problems?
Yes. We provide free technical support via email and live chat for installation, activation, and troubleshooting.
How long does support usually take?
Most issues are resolved within a few hours. During busy periods, responses may take longer, but we aim to help as quickly as possible.
Contact Information
If your question is not listed above, please contact us:
Email: support@allgenuinekeys.com
Phone: +44 74574 25649
Address: 12 Saint George Street, London, W1S 2FB
Live Chat: Available on our website